
Getting ready for 2015 AED Summit & CONDEX this week? Visit MSI at booth 430 to see how you can prioritize service efficiency in your equipment dealership with a mobile service app.
Here at MSI, we’re busy getting ready for 2015 AED Summit & CONDEX in Orlando coming up in just a few days. We can’t wait to see all that’s going on in the equipment dealer world and answer your most pressing questions about how dealers can take advantage of the huge opportunity in service with a field workforce management app to manage company-wide service operations.Equipment Dealers are Becoming More Service Centric
Equipment manufacturers and their dealers are realizing there’s a huge market for quality service. More and more dealers today are establishing entire departments around servicing equipment, in addition to manufacturing, selling, and implementing it. Dealers are becoming more service-centric, which is no surprise since research reveals that product support makes up to 1/2 to 1/3 of manufacturer dealer revenue. In order to run a successful service operation, however, equipment dealers must automate the field service process including installation, repair, preventive maintenance, inspection, scheduling and dispatching, call-taking, contracts and invoicing.5 Ways Service Management Apps Help Optimize Equipment Dealer Efficiency
Running a service operation successfully is no simple feat. Businesses need a central system to automate tasks, increase visibility across the back office and field workforce, and manage central reporting. With the complexity of the equipment dealer service process in mind, here are 5 ways a service management app can help:-
1. Empowers dealer service technicians with mobile: Service techs can exceed high customer expectations when they’re equipped with real-time customer, asset, inventory, warranty, and other call resolution information on their mobile app in the field.
2. Improves business’s data collection and reporting capabilities: Technicians can easily collect detailed information, photos, and signatures in the field through inspection and field service management applications. The information from the field is then synced to the back office for simple reporting so service managers can make more informed business decisions down the line. Through stakeholder web portals, dealers can make service information available to customers and other company stakeholders.
3. Creates and documents inspections in the field: By eliminating paper and data reentry from the inspections process, equipment dealers can improve field reporting while maximizing the number of hours spent on billable labor.
4. Enables efficient technician scheduling: With a GPS enabled visual scheduler, schedulers and dispatchers in the back office can see tech location, status, and skill-set information so they can make quick and intelligent scheduling decisions.
5. Automates repetitive preventive maintenance schedules: Set up and automate all recurring PM orders with alerts and automatic scheduling updates to keep techs on track.
What You’ll Get When You Come to MSI’s Booth #430
Visit MSI’s booth (430) at the AED Summit & CONDEX and see how your equipment dealership can take advantage of the opportunity in service this year. Witness firsthand how our native mobile service application works cross-platform on iPad, iPhone, Android, and Windows devices. Talk directly to a representative to get answers to your most pressing service-related questions and find out how the right service management software can take your equipment dealership to the next level in 2015.4 Ways to Automate Field Service for Equipment Manufacturers and Dealers
Give your equipment dealer technicians the tools they need to be successful. Learn how you can ease field service processes for and make your techs’ jobs easier in our presentation: “4 Ways to Automate Manufacturer Dealer Field Service.”
> >

The post Improve Equipment Dealer Efficiency with a Service Management App: Visit MSI (Booth 430) at the AED Summit & CONDEX 2015! appeared first on MSI Data.
