As seen at NADITA: How Service Pro’s Cloud Software & Mobile Platform help CAT dealers capitalize on huge market opportunity in product support.
Today’s customers expect more from equipment manufacturers and dealers. They want trusted advisors, consistent experiences across dealerships, insight into equipment performance, and strong maintenance agreements. In this article, we look at how Caterpillar dealers can take advantage of cloud-based workforce management software to meet mounting pressures to boost revenue.As Seen at NADITA: How Service Pro for CAT Simplifies Complex Field Service Scenarios for Caterpillar Dealers
Mobilize your Workforce with Mobile Technician Apps for iOS, Android, or Windows Smartphones and Tablets
Equipping Caterpillar service techs with mobile apps in the field automates tasks and eliminates the need for paperwork and data reentry. With a mobile app, techs also gain access to customer service and equipment history so they know exactly what parts they need and how to fix the problem before even stepping on the job-site.
Service Pro Mobile gives techs the tools to:
- Capture inspection data.
- Perform meter readings.
- Document time reporting.
- See into the back office.
Schedule the Best Technician Every Time with a Visual Scheduler
Accurate scheduling can save field service businesses volumes in extra time and money. Service Pro Visual Scheduler allows schedulers to filter assignments by:
- Technician location.
- Job / asset location.
- Different anches.
- Various skill sets.
The Visual Scheduler and Service Pro Mobile work together to create seamless communication between schedulers and technicians. Techs receive alerts when changes are made to their schedule and their status is visible to the back office as soon as it’s updated.
Know the ins-and-outs of your Service Department with Seamless Back Office Visibility and Tracking
Caterpillar has clearly shown they see the value in data. But access to machine data isn’t always enough. Service Pro Stakeholder Portals and back office software display data in charts and graphs, which leads to more informed business decisions.
Just some of Service Pro’s back-office software features include:
- 1,000s of contracts.
- Different billing terms.
- Need service templates.
- Different invoice reqs.
- Asset hierarchies.
- Metrics and KPIs .
Do It All with Integrated Field Service for ERP, including DBS, for an All-in-One Service System
Service Pro’s integrations with various ERP systems, including DBS, gives you an all-in-one system so you don’t have to choose between your existing accounting technology and a comprehensive field service management application.
With Service Pro, billing and cost information automatically flow through DBS; no reentering and no hassling with a new ERP system.
Want to Learn More? Download our 2015 NADITA Presentation for CAT Dealers
With all the buzz about improving Caterpillar product support, CAT dealers stand to gain a lot from investing in better service. And the best way to turn product support into a profit center is with a service management app. We had a great time at NADITA 2015 in Las Vegas. Get our presentation from the show to learn the 7 ways Service Pro for CAT simplifies Caterpillar Dealer field service management.Free NADITA 2015 Presentation: 7 Ways to Simplify CAT Field Service Management
Learn how CAT dealers can increase the performance of their service departments and boost their share of the global market with all-in-one service automation software.
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